How a Company’s BBB Rating Is Determined

The Better Business Bureau provides information to help consumers make intelligent decisions on which service providers to trust. The BBB provides letter grades to businesses, which represent the organization’s degree of confidence that the business is operating in a trustworthy manner. In today’s post, A1 Siding & Roofing, a top roofing contractor in our local area, explains how the BBB rates contractors.
Complaint History
When rating a company, the BBB takes into account complaints that they’ve received about the company. This information includes the number of complaints filed BBB against the business and whether or not the business responded to the complaint in a timely and appropriate fashion. In general, BBB wants businesses to consistently treat its customers in a fair and honest manner.
Licensing and Government Actions
If the BBB finds out that a business failed to obtain a required competency licensing, the rating will be lowered. Ratings can also be lowered if the BBB discovers that there are finalized government actions against the business that relate to its marketplace activities. If the business does not honor its commitments to BBB, this will also negatively affect the rating. If you are planning a roofing project, make sure to hire a residential roofing company with a good BBB rating.
Advertising Issues
Advertising issues can also lower a company’s BBB rating. The BBB has a Code of Advertising that rates issues as major, moderate or minor. BBB advertising challenges are made at the BBB’s discretion or when the BBB identifies questionable advertising.
Time in Business and Transparent Business Practices
The BBB rating of a business is based, in part, on the length of time the business has been operating and on its marketplace conduct. A business must be transparent about its marketplace conduct and must provide complete information about the ownership of the business and about their services and products.
A1 Siding & Roofing is proud to report that we have an A-plus rating with the Better Business Bureau. You can rely on us for all of your residential and commercial roofing needs. We are a third-generation family business and we’ve been helping local homeowners since 1978. We offer our customers only the highest-quality products, and we’re proud of our excellent workmanship. We serve many areas including Manchester, NH. Call us at (603) 627-7339 to learn more about our services and products or to get a free estimate.